Stowick PrintSupport
Email support@getstowick.com. We answer within one business day.
An order is missing from the list.
Shopify lets apps read the last 60 days of orders. Search by order number or widen the date filter; older orders need the "read all orders" access, which we can request on your behalf.
Shopify lets apps read the last 60 days of orders. Search by order number or widen the date filter; older orders need the "read all orders" access, which we can request on your behalf.
The invoice number doesn't match what I expected.
Each order gets the next number the first time an invoice is printed for it, and keeps that number forever. Set the prefix and the starting number on Templates & details before printing the first invoice.
Each order gets the next number the first time an invoice is printed for it, and keeps that number forever. Set the prefix and the starting number on Templates & details before printing the first invoice.
The totals look different from Shopify.
They are Shopify's own amounts. If an order was edited or partly refunded, the invoice shows the original order and the credit note shows the refund.
They are Shopify's own amounts. If an order was edited or partly refunded, the invoice shows the original order and the credit note shows the refund.
The customer's name or address is empty.
The order has no address (for example a point-of-sale order without a customer), or your store has not yet approved the app's access to customer details.
The order has no address (for example a point-of-sale order without a customer), or your store has not yet approved the app's access to customer details.